Having difficult conversations in the workplace: pulling the plaster off and getting stuck in!
Time: 08:30am for 9am until 11am
Venue: Coed y Mwstwr Hotel, Coychurch, Bridgend, CF35 6AF
Cost: Free to attend (Includes refreshments)
Speaker (s): Helen Iles, Director, Helen Iles Ltd (Legal Management & Training)
Difficult conversations can be traumatic and stressful - yet the ability to manage them confidently is one of the cornerstones of effective leadership, clinical practice, employee relations and human resources management.
This interactive workshop delivered by Solicitor and Trainer Helen Iles, will equip you with everything you need to effectively conduct difficult conversations with staff.
Blending the legal with the practical and myth-busting common concerns, we will identify the legal framework underpinning a range of difficult conversations and understand standards of expected behaviour.
Once the framework has been identified, we will explore the practical skills required to have these conversations on a day to day basis that will provide you with a toolkit:-
Of listening, questioning, rapport and feedback techniques to apply in the workplace and achieve resolution.